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Understand Your Agreement Before You Start

These terms set out the rules that apply when you open and use your aries95 account — including how payments through DANA, OVO, and GoPay are handled, what we expect from you, and what you can expect from us.

Account holder rulesDANA, OVO, GoPay payment termsEligibility by regionAccount suspension policyContact for disputes
aries95 Understand Your Agreement Before You Start
TERMS CONTACT PATHS

Reach Us About Your Account Terms

If any part of these terms is unclear, or if you want to raise a dispute about how a rule has been applied to your account, our support team handles queries specific to account agreements, payment conditions, and eligibility questions. Reach us through the channels below and reference your account ID when you write in.

Live Chat Open the chat window from your account dashboard. Describe your terms query and include your account ID so our team can pull up the right record fast.
Email Support Send a written query to our support address for formal terms disputes or account-agreement questions. We respond with a written record you can keep for reference.
Account Help Centre The Help Centre covers common questions about payment conditions for DANA, OVO, and GoPay, account suspension appeals, and how to request a terms clarification in writing.
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Account Integrity Under These Terms

These terms are not just a legal formality — they define how we handle your data, protect your account, and manage the relationship between your wallet activity and your aries95 account record. Here is what that looks like in practice.

Account Data Handling

We store only the data needed to operate your account and process payments via DANA, OVO, and GoPay. We do not share your details with unrelated third parties outside of required payment verification steps.

Cookie and Session Policy

Cookies are used to keep your session active across mobile and browser access. You can manage cookie preferences in your device browser settings without affecting your account login credentials.

Account Security Obligations

You are required to use a unique password and keep your OTP codes private. If you suspect unauthorised access, contact support immediately — we can freeze account activity while the issue is reviewed.

Requesting Changes or Corrections

To update registered details — including the e-wallet linked to your account — submit a verification request through the Help Centre. Changes to payment wallet details require identity confirmation before they take effect.

Common Questions About These Terms

These are the questions we hear most often about how the aries95 terms and conditions work in practice — from payment rules to account suspension and how to raise a dispute.

Yes. The same account terms apply regardless of which local wallet you use. Each wallet also applies its own provider-level checks, which we cannot override on our end.

Depending on the nature of the breach, we may suspend or permanently close your account. We will contact you through your registered details to explain the action and any next steps available.

No. These terms require that you only hold an account where local law permits it. Eligibility depends entirely on the rules that apply in your specific region of Indonesia.

Send a written dispute through email support or the Help Centre, quoting your account ID and the specific term you believe was applied incorrectly. We review and respond in writing.

Yes. We notify you through your registered contact method before material changes take effect. Continuing to use your account after the notified date means you accept the updated terms.

Submit a correction request through the Help Centre. Changes to your linked GoPay, OVO, or DANA wallet require identity verification before we can update the account record.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.